*Response timeframe will be less than one business day.
We are thrilled to be reopened and can’t wait to welcome you back!
The safety of our team, wonderful patients and community continue to be our number one priority. We have implemented a set of elevated safety measures to ensure your safe return. We are and will always be truly grateful for your continued loyalty, patience, kindness and support.
Important COVID-19 Announcement
We are excited to share that we have been busy, diligently working to welcome you safely back to BenseSurgiSpa, where your personal health and safety are always our highest priority. While the COVID-19 pandemic continues to create unique challenges for us all, we remain focused on ensuring we have effective prevention and safety procedures in place, to ensure your safety and that of our staff.
We ask that you please be kind and patient with our staff. We will be working diligently to reschedule missed appointments due to the Covid-19 closure.
We have made physical changes to our clinic since your last visit, including the installation of new signage and directional floor markers that ensure provincial social distancing requirements are met. Plexiglass shields have also been installed for your safety and to protect our team.To avoid the risk of contamination, we have also removed all product samplings and refreshments such as coffee/tea (bottled water can be provided upon request). All magazines and reading material have also been removed from our treatment areas.
Our plan is to return to work cautiously and in phases that ensure your and our protection. To this end, some procedures may not be available immediately, and we are closely and continuously assessing and implementing new measures to ensure the highest standard of care possible.
Please note that an additional 15 minutes will be allocated between patient appointment times to ensure time for thorough sanitizing of treatment rooms and common areas between treatments. Our staff will also be wearing appropriate personal protective equipment (PPE) at all times, including gowns, mask, face shields, booties and hats. They will act in strict accordance with the guidelines provided by the Canadian Society of Aesthetic Specialty Nursing (CSASN), as well as any procedures recommended by health authorities or government related to COVID-19. Staff have also been informed to stay home should they feel unwell or display any symptoms of COVID-19.
Thank you for your loyalty, support, kindess and understanding as we navigate our way back together.
Here is the process we will be using to ensure your safety and protection:
Bookings/Rebookings, Confirmations and Rechecks
We are working diligently to rebook patients that have had appointments cancelled. You will be contacted in order of cancellation date and rescheduled accordingly. We have also created a new portal on our website that will allow you to book or rebook your future appointment with us.
Our confirmation call process will be more extensive, as we will require detailed information on your health and travel prior to visiting our clinic.
Patient post-treatment rechecks will be done over the telephone where feasible, and patients may be requested to forward post-treatment photos to the clinic.
Due to the importance of maintaining safety measures in place, and physical distancing and allowing for appropriate sanitization time in between each patient, we will not be able to accommodate late arrivals. Late arrivals, cancellations in less than 24 hours and no shows will be placed on our waitlist and be rescheduled.
On the Day of Your Treatment
Please review our guidelines for services and treatments before your visit, and look for important updates on our website. Guidelines will evolve in accordance with established provincial and clinical requirements.
Please avoid all vigorous exercise or hot beverages in 1-2 hours prior to your appointment as this may affect the accuracy of your temperature reading.
Please notify us in advance of your arrival at our clinic if you have any of the known symptoms of COVID-19 or have travelled outside theprovince within 2 weeks of your appointment.
Please ensure you arrive at our clinic with all make up removed. Please bring your own headband as necessary, particularly for facial injectables such as Botox, tissue filler and Redensity.
Brilliant Distinctions (BD) members (applicable to Botox, Juvederm, CoolSculpting and Latisse patients)
All BD points and coupon numbers must be entered by our client care coordinators before your arrival. Unfortunately, we are no longer able to accommodate this after arrival due to the importance of a timely flow to ensure safety measures remain in place. Should this information not be provided to us before arriving, you will unfortunately lose the points associated with that visit.
New to BD: go to www.brilliantdistinctions.ca, become a member, please remember your account information and password, and contact us before arriving for your appointment to share your member number (for points) and certificate number (if a coupon has become available)
Existing BD member: contact us before arriving for your appointment to share your member number (for points) and certificate number (for coupons)
As all belongings will be placed in a bag upon arrival and travel with you until you’ve exited, please prepare prior to arrival by placing your form of payment (ideally Visa, Mastercard or debit) in an accessible pocket separate from the bagged belongings.
Please note that only patients will be admitted to the clinic, and they must arrive unaccompanied by family/children/friends.
When You Arrive
Please do not arrive more than 5 minutes prior to your scheduled appointment.
When you arrive in the building parking lot, please call us at 709 722 8828 in order to obtain access to the clinic, as the clinic door will be locked. You may be asked to wait in your car or the parking lot.
To make things as safe and easy for you as possible, please bring your own pen (black/blue only) and place this, along with your payment card in your pocket ahead of time, as other belongings will be bagged upon entry at the sanitization station, and travel with you throughout your visit with us
Please only use the Bense SurgiSpa entrance (South 2/front of the building, under the canopy, gold doors)
Please remove any personal masks/gloves prior to entering the gold doors
Upon entry and before engaging staff you will be asked to use our sanitization station, and must do so again on departing the clinic. You will also be asked to strictly follow all social distancing signage and/or related requirements.
At the Clinic
You will be asked to wear a mask (provided) and bag all belongings(provided) you bring into the clinic. Please leave coats and any unnecessary belongings in your vehicle.
Staff will take your temperature and may ask you to sanitize your hands again at a sanitization station.
You will be asked to sign a revised consent form that will include new items specifically related to COVID-19 and your treatment during the pandemic. Please sign all consents using your own pen, if possible (blue/black ink only)
To minimize the chance of contamination please refrain from using your cell phone when in the clinic and note that we will be leaving patient charts outside the treatment room.
We are thrilled to see you all again and welcome you back! In order to again, maintain a timely flow in order to ensure safety measures are adhered to, please understand that we will need to keep conversation to a minimum, from arrival, throughout the treatment, and at check out.
Thank you for your understanding, kindness, patience and support.